Head of all Terminal application developments deployed in large accounts (Carrefour, Colruyt, Delhaize, etc) and Mass Market (all small and medium merchants). Development of new payment schemes support, value added services and new functionalites (hardware as software support). Maintenance 3rd line of the business and end customers. Certifications management (Acquiris, VISA, Mastercard, etc).
Developments and support of all companies website (eBusiness, online support, Corporate, linked to applications), new market applications (ADV (Advertisement on terminals, VBK – Customer survey on terminals, and many others), Doccle – major Document Management used for end customers billing by Acerta, Telenet, CM and other partners.
Support and development of all Business Intelligence activities (Business Objects & Webfocus), ERP (Oracle & SAP), CRM (Oracle)
Team Management of 140+ people (Internals, Externals, Offshoring, Inshoring,Nearshore) in 5 major teams (Project Management, Offer Management, Terminal Services, VAS/BI/ERP/CRM, Operational Support)
Deployment of new tools (clarity, workbench, etc), alignment in processes and methodologies (Prince2) in order to optimize deliveries, quality and time to market
Delivering products and services to Internal users, External partners and end customers that need to support billions of yearly transactions in realtime in a crucial market.